CBS 5 Computer Repair Scam Investigations Geek Squad pc repair scam

CBS 5 Computer Repair Scam Investigations Geek Squad pc repair scam

Video of unethical computer repair places.

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TV reporters rigged up a computer failure and sent it off for computer repairs. Some honest technicians were found, and then there were those.

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  1. Jeff Robarge
    Jeff Robarge 5 January, 2022, 18:20

    Best Buy ripping me off? How is this news? The news would be that something is being done about it. Better yet that something is being done about all the outrageous frauds and scams and outright theft that is being committed by companies big and small when it comes to computer troubleshooting and repair. Your best bet is to get a PC Repair for Dummies Book, a basic precision tool set, A few hours of study and even YouTube video review and comparison and a pair of balls and do the job yourself. The confidence you'll earn and the money you'll ultimately save will be its own reward.

    Reply this comment
  2. Jordan Nolin
    Jordan Nolin 5 January, 2022, 18:20

    I called geaksquad to ask them a sempl question ankut my motherboard they said they only waybthey can help ne is if i give them access to my comp i said ok they emedioutly deleted all my info disabled all my drivers and that shut it off, than i got an email toeling me they fixed the issue i was having….. tha k god for back ups

    Reply this comment
  3. puppyhowler
    puppyhowler 5 January, 2022, 18:20

    computer: *has a loose wire
    geek squad: this computer has been diagnosed with death now give us 500$

    Reply this comment
  4. Abdullah Al-Shimri
    Abdullah Al-Shimri 5 January, 2022, 18:20

    My stock psu died. I bought a new case and psu and just swapped my case and installed the new psu. I also replaced all the hard drives and installed a new ssd just for the Os. My computer is essentially brand new and I did it all by myself. These scam techs would charge me $500 for this minus the parts. .

    Reply this comment
  5. Tim Bolchoz
    Tim Bolchoz 5 January, 2022, 18:20

    The wire that runs from my power button to the MB was popped. I went looking for what I thought would be an easy replacement but none of the places I visited didn't do any such repairs and of course they had no wire. If I had a small piece of wire with the female plug I could fix it myself. Any suggestions?

    Reply this comment
  6. carlwinslo
    carlwinslo 5 January, 2022, 18:20

    The guys dressed in lab coats with stethoscopes using medical lingo is too great. Fucking cringe you can only get from times long gone.

    Reply this comment
  7. carlwinslo
    carlwinslo 5 January, 2022, 18:20

    Goddamn this video may as well be titled "boomers epic fail at evolving with technology"

    Reply this comment
  8. Wayne
    Wayne 5 January, 2022, 18:20

    Running a repair shop is not something you can do "on the cheap"' You need rent, tools, equipment, insurance, employees, taxes, parts, advertising, phones, service vehicles, and on and on. The shop probably needs to make a couple hundred on every box that comes through the door. That's why a minor repair can actually cost more than you would expect.
    The real "Repair Scam" here is the organization that rigged a fake problem, lied to the shop keeper and took up his valuable time for the sole purpose of discrediting him. Shame on you CBS !

    Reply this comment
  9. FurryFace
    FurryFace 5 January, 2022, 18:20

    ha ha stethoscopes

    Reply this comment
  10. John Smith
    John Smith 5 January, 2022, 18:20

    This is why I google the problem first.

    Reply this comment
  11. marc morales
    marc morales 5 January, 2022, 18:20

    Maybe this why Microsoft just says refresh the windows 10 so it can run properly and faster.

    Reply this comment
  12. Mannard Mann
    Mannard Mann 5 January, 2022, 18:20

    I worked for Geek Squad in the early days of Windows 98. They were crooked as hell back then, I can only imagine it's gotten worse.
    1:47 Nothing wrong except those stupid ass Dell 3.5" drive rails….

    Anyone that uses "Geek" or "Nerd" in their business name or logo needs to die.

    Reply this comment
  13. IamJacksColon4
    IamJacksColon4 5 January, 2022, 18:20
  14. Nater Tater
    Nater Tater 5 January, 2022, 18:20

    Here is the thing. I watch these things and the problem is that with these "mass geek" companies, the most qualified people DON"T work for them. If you want GREAT computer repair? Find a small computer repair shop ran and owned by one or two guys, these guys will usually fix your problem and not charge you an arm and a leg. Most of the guys in places like Geek Squad and such are paid hourly, so it is not in their best interest to do a good job, most aren't even qualified. I am an IT supervisor that does stuff like this all the time in a company. It is always in my best interest to do a good job because I am the only IT guy. If I went to work in one of these companies I would be overly qualified, problem is, I would never work for them because they couldn't afford me. People that have worked more than 3 years in IT aren't going to settle for 35k a year in places like this. That is why local business owners would because all the profits go them them. In college we were tested like this. We all took computers and built them out of a scrap pile, then afterwards one of the more tech sound students would do one thing to each computer…… except mine, because I was one of the other advanced students, so he did 4 things to mine. We had to figure out what was wrong. Could have been everything from an unseated ram stick to a renamed "corrupted" system file on the hard drive.

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  15. peanutbutterisfu
    peanutbutterisfu 5 January, 2022, 18:20

    My comment is about pricing and assuming the company is honest and found the simple problem being the plug needed to be reconnected.

    I️ don’t own a computer business but I️ do own car business. If I️ did own a computer business I️ would charge a fee to drive to someone’s house and a diagnostic fee. You are not ripping any one off you are doing exactly what the customer needed done. If the customer bought the computer from me than I️ would for sure help them out on the price. You can’t expect a business to pay an employee to drive to you bout to fix your computer for free

    Also if the computer needed a part your obviously going to pay the repair company more for the part than you can get it for online. That goes with pretty much any business. That’s how the world works.

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  16. Inachu Ikimasho
    Inachu Ikimasho 5 January, 2022, 18:20

    Geeksquad….. the price now just to breathe on the pc even before they attempt to repair is a default price of $300.00 dollars.
    Reinstall of windows is the cost of windows $99 plus the labor which could be $60 to $80

    Other youtube video university tech saying the cost to reinstall windows should be $60 is a joke and not an accurate price at all.

    Microcenter is a lil more honest in their price structure.

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  17. TheRealDutchy
    TheRealDutchy 5 January, 2022, 18:20

    lol saving data nowadays in my country costs like 25 euro or something

    Reply this comment
  18. Dev mister
    Dev mister 5 January, 2022, 18:20


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  19. phoebe sweet
    phoebe sweet 5 January, 2022, 18:20

    fry's electronics in tempe az passes the test every time. Love them madly

    Reply this comment
  20. Fuch Goog
    Fuch Goog 5 January, 2022, 18:20

    Your ad being placed over a video you didn't produce is fucking gross.

    Reply this comment
  21. Joe G
    Joe G 5 January, 2022, 18:20

    i fix mine easy lol

    Reply this comment
  22. J C
    J C 5 January, 2022, 18:20

    When you go to an auto repair shop, it's for something you can't fix or don't know how to fix. they charged my friend $200 to install new break pads. When you hire a construction company for a fence, you really think the labor is going to be cheap? A plumber can come out and fix your toilet for $150 when all that was wrong was a jammed plug. Imcompitence in consumers does not mean a business should lower their prices.

    Reply this comment
  23. Ivis Yung
    Ivis Yung 5 January, 2022, 18:20

    I fix my own computer. never had to take it to a computer shop. Despite how complicated it was. Pays to be a Comptia+ and Cisco Certified computer user 😀

    Reply this comment
  24. D3ATHSN1P3R
    D3ATHSN1P3R 5 January, 2022, 18:20

    This is why I perform my own maintenece.

    Reply this comment
  25. Ian Johnson
    Ian Johnson 5 January, 2022, 18:20

    the puns… so much cringe

    Reply this comment
  26. Raving Hermit
    Raving Hermit 5 January, 2022, 18:20

    wow… trying to scam people over a loose cable… you gotta be a friggin jerk

    Reply this comment
  27. K. H
    K. H 5 January, 2022, 18:20

    Ayy, when I bought a PC in a store in my country which is a big company, they asked me if I wanted extra warranties, I agreed. We had to pay an extra $99. 2 years later, I knew all about pc and stuff, the warranty was running out, so I just "broke" the motherboard and the damages could be fixed easily, they told me that they needed to do a OS reinstallation, they reinstalled, charged an extra 80 bucks and when I took it back home, it functioned for 2 hours before shit happens, and I just exposed the company on a forum and now their business is quite bad

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  28. Pigeonman
    Pigeonman 5 January, 2022, 18:20

    I worked at Best Buy and was a customer service specialist, I only had glimpses of what geeksquad did but the guys at our store were pretty good. They all had custom rigs and knew quite a bit about what they did. I honestly think it depends on the store and managers who are working. One day a lady wanted to do a data transfer so I took her back into the computing department and transferred all her files to a drive she wanted it on. Customer satisfaction is more important than making money.

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  29. Evan Richardson
    Evan Richardson 5 January, 2022, 18:20

    "For best fastest"….no thanks, if I need computer repair, which i never will since I work in datacenter operations, I'd go to a company that had better understanding of the english language.

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  30. Brandon Sandoval
    Brandon Sandoval 5 January, 2022, 18:20

    This is why I need to open my own pc repair shop. Pc's are very simple to work on. And these big companies need to get knocked down. It truly is sad to see people getting scammed like this. Shame on geek squad a back up and format is so simple it's scary and to tell her they can't back it up and she will lose everything. When there wasn't even a problem with the OS anyways. Even removing viruses if there really was any is also and easy fix and charging them more then it would cost to buy a whole new pc that would be even better then that one. PItiful!

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  31. vivisectvi
    vivisectvi 5 January, 2022, 18:20

    This is why I fix my own computers.

    Reply this comment
  32. Danny Paul
    Danny Paul 5 January, 2022, 18:20

    Not every virus can be found. They might have missed it or found another one.

    Reply this comment
  33. Adrian Wilson
    Adrian Wilson 5 January, 2022, 18:20

    Sound that company is ran by republicans.

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  34. WakelessBee052 Silicon
    WakelessBee052 Silicon 5 January, 2022, 18:20

    My computer, my rules.
    Anyone except myself, touch my computer.

    Reply this comment
  35. Paula Allen
    Paula Allen 5 January, 2022, 18:20

    I bet the last business that found what was really wrong and gave them a 10% discount on the service call got a more business form this.

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